AI CustomerSupportfor Hardware Companies
Hardware is Complicated. Your Support Shouldn't Be.
Automate 50% of your support inbound
AI agents connect directly to your fleet and devices
Internal AI Support Tooling
Purpose-built for hardware and firmware
Faster hardware improvements
70% faster issue resolution - get issues back to your hardware team
Chat Support with iMessage
Enable your customers to reach support directly through iMessage. Simple back-and-forth text communication combines AI efficiency with the familiar blue bubble experience customers love.
- Images and videos
- Seamless handoff between AI and human agents
- No app download required for customers
Unlike software-focused platforms, Telemetron is engineered specifically for hardware support with direct device integration capabilities.
Predictive Maintenance Platform
Analyzes telemetry patterns to identify at-risk devices before they fail, reducing emergency service calls.
GPS-Enabled Asset Recovery
Live GPS tracking for high-value orders with alerts, API, and webhooks. Powered by AirPinpoint.
Hardware-Aware AI Agents
AI that integrates with device APIs to perform real-time diagnostics, run tests, and even apply firmware updates.
Streamlined RMA & Warranty Management
Automated return merchandise authorization workflow with warranty tracking, repair status updates, and predictive analytics to reduce processing time.
Root Cause Analysis Engine
AI-powered system that automatically identifies underlying hardware issues by analyzing telemetry patterns, error logs, and historical data to prevent recurring problems.
AI-Powered Knowledge Hub
Unified knowledge management platform that automatically syncs documentation across customer-facing portals, support teams, and AI agents. Features version control, real-time collaboration, and intelligent content suggestions.
Ready to Transform Your Customer Support?
Join leading hardware companies using Telemetron to deliver exceptional customer support at scale.